FAQ's


How do I place my order?
To place your order, follow these steps :
  • Browse through our wide range of products until you find something you like. After you’ve chosen what you want, select the relevant size, if applicable. You can check out our size chart for reference.
  • Once you’re done, click the ‘Add To Cart’ button and ‘Buy Now’
  • After you have added all the products, click on the cart icon on the top right. You can either choose to continue shopping or confirm the order and click ‘Checkout’
  • From there, you can either login to your existing The Kandabrothers account or simply continue as a 'New User' and create one.
  • Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’
  • How do I use my Points?
  • You can check how many points you have in your account once you login. Select My Account and from the list. You will be able to see Current Active, Total Purchases and Usage History.
  • To use active points, once you have added your products to cart and clicked on the cart icon to go to the checkout page, you will see your order details.
  • Below that will be an option to apply codes for discounts,proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’.
  • How I will know that my order is placed successfully?
  • Once you successfully place your order, you will receive a confirmation email with details of your order and your order ID.
  • You’ll receive another email once your order is shipped out. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive!
  • How do I receive my order?
  • We have tied up with several reputed courier companies, so your orders will be delivered right to your doorstep within 2-7 business days depending on where you live.
  • All orders come in fully sealed packages to make sure that all your goods reach you in perfect condition.
  • I tried placing my order using my Debit card/credit card/Net Banking.The order was not successful but my money got deducted.What’s happening here?
  • As a first step, kindly check your bank account to ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 10 business days.
  • For any other assistance/issues you can write to us at info@kandabrothers.com or call us on our helpline, and we’ll help sort things out.
Is it safe to shop online if I make payment using Net Banking,Debit Card, or Credit card?
  • All Credit Card, Debit Card, and Net Banking transactions are processed over a secure encrypted connection. Rest assured, your money is safe
  • Why am I not getting any COD option on the payment page?
  • If the COD option is not showing, it’s because this facility is unavailable for your postal code. You can either pay by Debit Card, Credit Card, or Net Banking, or you can get the products delivered to an alternate address (where COD is available).
  • What should I do if my payment fails?
  • In case there is a failure in payment, please retry and keep the following things in mind:
  • Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.
  • If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at info@Kandabrothers.com
What are the terms and condition for refund?
  • Customers can return their order within 10 days after an order has been delivered.
  • In the interests of hygiene, we may refuse returns where it's obvious that the item has been worn, washed or soiled.
  • Defective products need not be sent back to us, unless confirmed by the Customer Experience Team. If you have received a defective product, send us images at info@Kandabrothers.com and we will get back to you. Once confirmed by the Customer Experience Team the refund will be provided either into your bank account or as reward points as per your convenience.
  • If you have to return anything from a combo pack, the whole pack will have to be returned. There will not be any partial returns accepted for this. If there is a manufacturing issue, or if you have any other query regarding this, you can contact us on the number or email us on info@Kandabrothers.com
  • Gift cards/vouchers are non-refundable.
  • Gift wrapping charges will not be refunded if goods are returned. Also, we will not be able to gift wrap any replacements you have asked for.
  • To maintain strict hygiene standards of our products, we do not accept returns on boxers and Sweat Activation t-shirts.
  • How does the return process done?
  • You can only apply for a Return from your Kandabrothers account. Login to your account and go the ‘My Orders’ section. Click on ‘View/Edit Order Details’ for the respective order.
  • Self-Ship: Since we do not have a reverse pick up facility, we request you to self-ship the product to us.
  • What is the return policy for return of order placed during the sale?
  • If an order placed during a sale is returned to us, only the amount paid by you will be refunded, not the current product price.
How do I cancel my order?
  • Orders that have not been shipped can be cancelled by logging into your Kandabrothers account, clicking ‘Orders’ and then ‘Cancel Order’.
  • If you want to edit your order we will not be able to change anything once shipped. For changes in the order before it has been shipped, please call us directly on the number and we will see if we can work it out for you.
What are the terms and condition for refund?
  • Returns - The product amount and 100 for courier will be added as points to your Kandabrothers account.
  • Cancellations - If the order is cancelled before shipped, the refund will be done to your bank account and will reflect within 7-10 business days. If a cancellation is required after the product is shipped, we will provide a bank refund upon request, after the package reaches back to us.
  • Defective/ Damaged in transit - Once confirmed by the Customer Experience Team the refund will be provided either into your bank account or as reward points as per your convenience.
  • Wrong/ Missing products - We can either ship out the product(s) (if available in stock at the time) or a refund into the bank account or as reward points as per your convenience.
  • What are the rules for refunding courier charges?
  • As we do not have a reverse pickup facility yet, we will provide you with Reward Points worth Rs. 100 for the shipping charges borne by you.
  • Please make sure your courier costs do not exceed the amount stipulated above. We recommend using ‘Speed Post’ as your courier service. Speed Post is a Government of India owned entity and has the most widely distributed postal network in India. Please try and avoid Professional Couriers as much as possible since we have been facing issues with them.
  • I haven’t received my refund yet,What should I do?
  • We update our customers via email once we initiate the refund procedure.
  • Bank refunds will take 7-10 business days and a refund as reward points will take 24-48 hours.
Do you take bulk orders/customize product?

Yes, we absolutely do. You can email us with your order and design details at info@Kandabrothers.com We’ll also try and work out a discount for you, depending on the quantity of your order.

You can check out our Bulk/ Custom Orders page for more details.

What to do if I forgot my password?
  • You can click on the 'Forgot Password' option when logging in, and the password reset link will be sent to you via email.
  • How do I become an Exclusive member?

    Becoming an Exclusive Member is easy! Just pick your membership plan above and add it to your cart. You unlock discount prices as soon as you add the membership to your cart. Then, proceed to the cart page, make the payment and you’re all done.

    Are all product available on discount to member?

    Yes, all year long actually! With t-shirts starting as low as Rs. 199, Exclusive Members get insane discounts on all products! Basically, you NEVER pay full price again.

    How long this benefits last?

    The benefits will last for 1 month or 1 year depending on the plan to pick. Fun Fact: The yearly membership is the popular choice.

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